Will Time Out Internet work with my existing hardware and software or will I have to buy other software or hardware to make it work?
Time Out Internet comes with everything you need pre-installed. Your existing router or modem just needs to have a LAN (Ethernet) port (most do).
Can I increase my download limits via Time Out Internet?
No. You can only increase your download limits and speed through your Internet Service Provider.
If I have internet connectivity problems do I call my internet provider or Time Out Internet technical support?
Turn your routers and computers off and leave for 10 minutes and turn back on. See if you can connect. Always call your internet provider first. If you cannot receive the internet or have connectivity problems, 99.9% of the time it will be from your Internet provider. If you have covered all bases with your ISP and you still cannot get on the Internet, please do not hesitate to contact us via Time Out Internet Technical Support on the Time Out Internet web site. www.timeoutinternet.com or on the Support Line
1300 88 00 64 8 am – 7 pm – 7 Days AEST (excludes Public Holidays)
Can I change the Time Out Internet settings for users at any time?
Yes. Whoever has the Administration password to Time Out Internet’s Access Control Server can change the settings at any time for any user on your network, anywhere, as long as they have access to the internet. You can check who is on line and user usage from any internet connection. Eg: at work, on holidays, etc.
Note: if you are trying to change a users setting and that user is already logged on to the internet, the changes you make to them will not occur until they log off and they log back on the next time.
What happens when my annual Time Out Internet Annual Access Control Server Service and Support expires?
You will receive an invoice in the 11th month. The invoice will advise you that your access control service and support is due for payment in a month’s time. If you do not wish to continue with the service, advise Time Out Internet in writing and we will cancel the service.
Can customers use Playstation or Xbox devices on the internet when Time Out Internet is activated?
No. Gaming devices will not be able to be used on your network as they do not have a browser interface to be able to input a username and password.